Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between TokPortal, a French company registered as Société par Actions Simplifiée à Associé Unique under RCS Paris 993 944 305, headquartered at 60 rue François 1er, 75008 Paris (“TokPortal”, “we”, “us”), and any person or entity using the TokPortal websites (tokportal.com, app.tokportal.com, *.tokportal.com) or related services (collectively, the “Platform”).

By creating an account, purchasing credits, posting a Listing, accepting a Mission, clicking “I agree”, or otherwise using the Platform, you acknowledge that you have read, understood and fully accepted these Terms. If you do not agree, you must not use the Platform.

1. Definitions

• Account Manager (AM): A natural or legal person at least 18 years old who offers community-management-related services via the Platform.
• Client: A natural or legal person who purchases credits and creates Listings requesting services from AMs.
• Credits: Prepaid digital units purchased by Clients on the Platform; credits allow the purchase of services. Credits are not a currency, are non-refundable, non-redeemable for money, and cannot be transferred outside the Platform.
• Listing (“Bundle”): A service request created by a Client specifying deliverables such as account setup, niche warming, uploads, or comment replies.
• Mission: A contract concluded directly between Client and AM when the AM accepts a Listing.
• Order: The payment made by the Client to acquire credits or purchase a service.
• TokMail: Auto-generated email addresses ending in @tok-mail.com (or any other TokPortal-owned domain) used exclusively for account-setup workflows.
• Account Rental: A feature through which an AM or account owner makes their existing social-media page available on the Platform for Clients to schedule content on. TokPortal acts solely as a matchmaking and scheduling facilitator; it does not own, operate, or control rented accounts.

2. Scope and Role of TokPortal

TokPortal operates solely as a neutral digital marketplace facilitating interactions between Clients and AMs.

TokPortal is not:

• an employer of AMs,
• a contractor or agent of either party,
• a provider of social-media content services,
• a creative agency or advertising service,
• a partner, affiliate, or representative of TikTok, Instagram, YouTube, Meta, or any other platform.

TokPortal does not provide:

• content creation,
• performance guarantees of any kind,
• access to unavailable platform features (e.g., unavailable country targets),
• any service not explicitly listed on the Platform.

Clients acknowledge that the only service sold by TokPortal is access to a marketplace enabling the hiring of AMs and the scheduling of content.

TokPortal has no editorial control over Listings, instructions given by Clients, content posted by AMs, or results achieved on social platforms.

3. Credit System

Credits are the exclusive method of purchasing services on TokPortal.

3.1 Nature of Credits

• Credits are digital units with no monetary value.
• Credits cannot be redeemed for cash, exchanged, transferred, or sold.
• Credits cannot be used outside TokPortal.
• Credits are consumed when purchasing a Bundle or Mission-related service.

3.2 Refund Policy

Credits are non-refundable, except where required by mandatory law. A Client cannot request a refund based on dissatisfaction with social-media platform performance, unavailable features of third-party platforms, or misunderstandings unrelated to TokPortal’s explicitly defined services.

3.3 Credit Validity and Rollover

• Pay-As-You-Go packs: valid for 60 days from the date of purchase. Unused credits expire automatically.
• Monthly subscriptions: unused credits roll over for up to 1 month. Remaining credits expire at the next billing cycle.
• Yearly subscriptions: unused credits roll over for up to 2 months. Remaining credits expire automatically.

Expired credits cannot be restored, refunded, or converted. TokPortal is under no obligation to notify users prior to credit expiration.

4. Eligibility and Account Registration

• AMs must be at least 18 years old.
• Clients under 18 must have guardian consent.
• Users must provide accurate registration information and maintain account security.

5. Listing and Mission Rules

5.1 Creation of Listings

Clients define the deliverables, deadlines, instructions, and target country.

5.2 Mission Acceptance

AMs may accept Listings relevant to their declared operational countries. Acceptance forms a binding contract between Client and AM, not with TokPortal.

5.3 Service Standards

AMs must: follow the Listing instructions, comply with applicable laws, and comply with the rules of the target social-media platform.

5.4 Completion & Validation

After the AM marks a Mission as delivered, the Mission enters an in_review stage. During this stage, the Client may request reasonable modifications or corrections from the AM, provided that such requests remain within the original Listing scope and are submitted through the Platform workflow.

A Mission is completed when the Client directly validates or finalizes it, or automatically after a review period of at least 3 calendar days if the Client takes no action. Completion, whether triggered by the Client or automatically, is final and irreversible.

Once a Mission has been completed, TokPortal, the AM, and the Platform are no longer required to provide support, modifications, corrections, replacements, refunds, or follow-up work for that Mission, except where mandatory law requires otherwise.

When a Mission involving account setup or uploads is auto-approved, publication dates will be set automatically no earlier than 3 days later.

5.5 Capacity Limitations and Order Cooldowns

At any time, and without any prior warning being possible given the urgent and unpredictable nature of the underlying circumstances, TokPortal may throttle, restrict, or temporarily suspend its capacity to create or fulfill accounts (or any other Order, Listing, or Bundle), in respect of all or any portion of its Clients. Affected Listings, Bundles, or account creations may be processed only after a cooldown period determined at TokPortal’s sole discretion, with no possibility of refund, credit, or compensation.

Information relating to the status, scope, or expected duration of any such measure may be requested by contacting TokPortal directly by email. This measure is not intended to be systematic and applies solely to periods during which TokPortal is unable to accept an excessive volume of orders given its capacity in terms of available Account Managers and operational resources. In such cases, an error message will be displayed at the time of publication of the Bundle or creation of the account.

5.6 Per-Task Review Period and Finalization

For each task processed through the Platform — including without limitation video uploads, account creations, account edit requests, commenting tasks, and any other deliverable type — a dedicated review period is automatically allocated to allow the Client to inspect the corresponding output, except where the Client has expressly enabled an auto-approval setting in respect of such task type. Any modification, correction, or feedback concerning the task itself or any task adjacent to it must be requested by the Client during this review phase and through the Platform workflow.

Once an item, deliverable, or task has been marked as “finalized” in TokPortal’s database — whether following the Client’s express validation, the expiration of the applicable review period, or the activation of an auto-approval setting — it shall be conclusively deemed approved and accepted by the Client. TokPortal and the relevant Account Manager shall accordingly bear no further obligation to provide support, modifications, corrections, replacements, refunds, or follow-up work in respect of such finalized item, except where mandatory law provides otherwise.

5.7 Delivery Times and Acceptance Window

Strictly no delivery time is guaranteed in respect of any Order, Listing, Bundle, or Mission. TokPortal does not warrant or guarantee that any given Order will be accepted, processed, or completed within any specific number of days, hours, or other time frame. Any indicative timeline communicated through the Platform, marketing materials, support exchanges, or any other channel is provided for information purposes only and shall not constitute a binding commitment of TokPortal or of any Account Manager.

Notwithstanding the foregoing, where a given Order has not been accepted by any Account Manager within fourteen (14) business days from the date on which the corresponding Listing is published on the Platform, TokPortal shall, upon the Client’s request, refund the credits used to fund such Order. Such refund shall be issued exclusively in the form of credits restored to the Client’s Platform balance, shall constitute the Client’s sole and exclusive remedy in respect of such delay, and shall not give rise to any further compensation, damages, monetary refund, or other claim.

6. Payments, Fees and Taxes

6.1 General Rule

All payments made by Clients on the Platform are processed by TokPortal via Stripe or any other approved payment processor. TokPortal temporarily retains these funds in order to operate the service and facilitate payments to AMs.

6.2 Service Fees and Commission

TokPortal applies service fees to every Mission. These fees are determined solely at TokPortal’s discretion, may vary depending on the type of service, country, demand, or any operational factor, and may be modified at any time without prior notice unless required otherwise by law. No user may claim a fixed or guaranteed commission rate.

6.3 AM Payouts

Payments to AMs are issued only after Mission completion, may be delayed, suspended or adjusted for technical, administrative or compliance reasons, and are always calculated after deduction of TokPortal’s service fees.

6.4 Taxes and Legal Obligations

AMs are solely responsible for declaring income, paying taxes and social contributions, and complying with local laws. TokPortal bears no responsibility for AMs’ fiscal or administrative obligations.

6.5 Chargebacks and Reversals

If a payment is reversed (chargeback, fraud suspicion, unauthorized payment, or similar), TokPortal may deduct the corresponding amount from the AM’s future payouts, request reimbursement directly from the AM, or suspend the AM’s account until resolution. No Client or AM may hold TokPortal responsible for such reversals.

7. Client Responsibilities and Limitations

Clients acknowledge that their purchase on TokPortal covers only access to the Platform and the hiring of an AM for the specific services explicitly described in a Bundle. TokPortal does not guarantee availability, performance, platform features, or compatibility with external systems.

7.1 Non-Refundable Cases (Non-Exhaustive)

Refunds, credits, compensation or replacements cannot be issued for any reason not strictly tied to TokPortal’s failure to deliver a service explicitly defined in a Bundle. Examples include but are not limited to:

• Requesting a country that is not available on the Platform or that becomes unavailable.
• Expecting access to features available on a social network but not supported by TokPortal.
• Changes in third-party platform rules that impact how AMs can post or interact.
• Account bans, restrictions, or removal caused by platform algorithms, community guidelines, copyright detection, or automated moderation.
• Performance-related dissatisfaction (e.g., low views, low engagement, low growth, poor algorithmic reach).
• Limitations or bugs on the Client’s social-media account.
• Client misunderstanding or lack of due diligence about what the Bundle includes.
• Operational delays caused by AM availability, time zones, weekends, or holidays, when within reasonable limits.
• Third-party platform outages or disruptions.
• Client mistakes such as providing incorrect instructions, wrong country selection, invalid login credentials, or late submission of content.

This list is non-exhaustive. TokPortal may refuse refunds in any scenario where the requested refund concerns an expectation or feature not strictly included in the Bundle.

7.2 Temporary Retention of Account Access

For operational, administrative, compliance, or security purposes, TokPortal may temporarily retain, delay, or restrict access to social-media accounts managed by AMs for Clients. Reasons include but are not limited to: verification of proper ownership, fraud prevention, compliance checks, payment review, technical audits, or ensuring account integrity before transfer to the Client. Access will be released once the underlying reason is resolved, subject to TokPortal’s assessment.

7.3 Review Window and Post-Completion Support

Clients must inspect delivered Missions during the in_review stage and submit any requested modifications or corrections before completion. By directly finalizing a Mission, or by allowing it to complete automatically after the applicable review period, the Client confirms acceptance of the delivery and waives any right to request further Mission-specific support, corrections, or modifications.

8. Account Manager Responsibilities and Limitations

8.1 Legal Status

AMs operate as independent contractors and must comply with tax and legal obligations in their jurisdiction.

8.2 Account Ownership

TokPortal does not claim, and shall not be deemed to claim, beneficial ownership of any social-media account created, set up, or managed through the Platform. Such accounts are operated by Account Managers acting as independent service providers engaged by TokPortal on behalf of Clients. Vis-à-vis the relevant third-party social-media platforms, however, the Account Managers remain the original creators of record of those accounts and may be recognized as such by said platforms for technical, contractual, or compliance purposes.

The conditions governing access to, transfer of, and retention of account credentials are set out in Section 12.

8.3 Content Diligence

AMs must verify compliance of content with laws and platform rules. TokPortal is not liable for AM mistakes.

8.4 Disputes

If a dispute arises, TokPortal may assist, but liability belongs exclusively to Client and AM.

8.5 Payout Holds

TokPortal may temporarily block payouts for technical issues, compliance verification, fraud investigation, or administrative requirements.

9. Account Rental

The Account Rental feature allows account owners to list their existing social-media pages on the Platform so that Clients can schedule content on them.

• TokPortal acts solely as a matchmaking and scheduling intermediary. It does not own, operate, or log in to rented accounts.
• The account owner retains full ownership and control of their account at all times. They may remove their account from the Platform at any time, subject to completion of ongoing Missions.
• Clients who rent account space receive scheduling access only. They do not acquire any ownership, login credentials, or rights over the rented account.
• TokPortal does not guarantee any performance metrics, audience composition, or distribution outcomes on rented accounts.
• Both the account owner and the Client are responsible for ensuring that the content scheduled and posted complies with applicable laws and with the rules of the relevant social-media platform.
• Revenue from Account Rental is subject to TokPortal’s standard service fees as described in Section 6.2.

10. Content and Conduct Rules

• Illegal, infringing, hateful, or misleading content is prohibited.
• TokPortal may remove content or suspend accounts at its discretion.
• TokPortal is not responsible for content posted on any social-media platform by AMs.
• No compensation is provided if a social-media platform bans or removes an account.

11. Platform & Industry Neutrality

These Terms apply to all current and future services offered by TokPortal across all industries, platforms, and domains, including but not limited to TikTok, Instagram, YouTube, Facebook, Snapchat, X, or any other digital service where TokPortal may operate.

TokPortal has no partnership, endorsement, or affiliation with any of these platforms. Accounts and content managed through Missions remain subject to third-party platform rules. These platforms may at any time restrict, suspend, or delete accounts without notice. No refund or replacement will be issued for such actions.

12. Account Access, Credentials and TokMail

12.1 TokMail

• TokMail email addresses are created by TokPortal exclusively for AM workflow purposes.
• Clients have no inherent right to access these email addresses, except where TokPortal expressly approves a transfer.
• Any access to the underlying social-media account granted to the Client shall be made available solely under the conditions set out below and through the workflows expressly provided by the Platform.

12.2 No Guarantee of Permanent Credentials Access

TokPortal does not, and cannot, guarantee permanent, unconditional, or unrestricted access to the credentials (including without limitation login identifiers, passwords, recovery emails, recovery phone numbers, two-factor authentication codes, or any other authentication factor) of any social-media account created, set up, or managed through the Platform. TokPortal expressly reserves the right to introduce, modify, suspend, or withdraw, at any time and at its sole discretion, any policy relating to the sharing, transfer, or retention of such credentials.

12.3 Future Credentials Policies and Pricing Models

Without limitation, the policies referred to in Section 12.2 may include (i) making the sharing or transfer of credentials subject to an additional fee, (ii) conditioning the use of, or any continued access to, a TokPortal-managed account upon the payment of a recurring rental, licensing, or subscription fee, or (iii) implementing any other commercial, operational, or access model deemed appropriate by TokPortal.

Any such change shall be communicated to affected users at least twenty-four (24) hours before the date on which it becomes applicable, through any reasonable means at TokPortal’s discretion (including email, in-app notification, or publication on the Platform). Continued use of the Platform or of the relevant account after the effective date of such change shall constitute the user’s acceptance of the new policy.

12.4 Unauthorized External Access

Any access to, or attempt to access, a TokPortal-managed account by the Client, an Account Manager, or any third party using the account credentials outside the workflows, interfaces, and tools expressly provided by the Platform shall constitute a material breach of these Terms. Such access shall result in the immediate and permanent termination of any and all support obligations of TokPortal in relation to the affected account — including without limitation account recovery, mediation with third-party platforms, replacement, post-completion assistance, and any further service — with no possibility of refund, credit, replacement, or compensation of any kind.

13. Prohibited Uses

Users (Clients and AMs) are strictly prohibited from:

• Attempting off-platform contact or bypassing TokPortal workflows.
• Manipulating Listings, Missions, or the credit system fraudulently.
• Using TokPortal for illegal, harmful, or deceptive purposes.
• Harming TokPortal, AMs, Clients, or third parties in any way.
• Scraping, reverse-engineering, or extracting Platform data.
• Creating multiple accounts to bypass sanctions or limits.
• Impersonation or identity fraud.
• Posting or requesting illegal, infringing, or non-compliant content.

Violations may result in immediate and permanent account termination, forfeiture of credits, and reporting to authorities when required.

14. Suspension and Termination

TokPortal may suspend or terminate accounts with no refund if the user attempts fraud or deception, harms TokPortal or third parties, misuses the Platform for illicit purposes, attempts off-platform contact, or violates platform or legal rules.

15. Intellectual Property

• Deliverables belong to the Client upon payment.
• AMs assign applicable intellectual-property rights.
• TokPortal retains all rights to its own software, branding, and platform.

16. Liability & Disclaimers

TokPortal is provided “as is”. TokPortal is not liable for: deleted social accounts, platform restrictions, damages due to content posted by AMs, or indirect or consequential losses.

Maximum liability is the greater of EUR 100 or total fees paid by the user in the preceding 12 months.

17. Indemnification

Users indemnify TokPortal against claims arising from their use of the Platform, their content, or their breach of these Terms.

18. Additional Marketplace Terms

18.1 No Guarantee of Results

TokPortal does not guarantee performance outcomes such as visibility, engagement, growth, monetization, or account longevity.

18.2 Strict Scope Limitation

Clients must review all Bundle descriptions prior to purchase. TokPortal provides only: access to the Platform, matchmaking with AMs, and the services explicitly listed in Bundles. Anything not written in the Bundle is not included, not promised, and not enforceable.

18.3 No Obligation to Provide Extra Work

AMs and TokPortal are not required to deliver any additional service beyond what is explicitly listed.

18.4 Dispute Handling

TokPortal may mediate disputes but does not arbitrate legally, guarantee outcomes, or process refunds for disagreements about subjective expectations or platform limitations.

18.5 Abuse and Harassment

Harassment, threats, or abusive behavior toward AMs or TokPortal staff will result in account termination without refund.

18.6 Ratings and Reviews

Clients may leave reviews. Defamatory, false, or abusive reviews are forbidden. AMs must not pressure Clients to modify reviews.

18.7 Quality Standards

AM quality varies depending on tools, platform limitations, and expertise. TokPortal does not guarantee uniformity of quality.

18.8 Operational Methods, Tools, and Automation

TokPortal expressly reserves the right, at any time and at its sole discretion, to add, modify, optimize, replace, or discontinue any of the methods, tools, processes, deadlines, rules, or workflows made available to, or used by, Account Managers in connection with the management of social-media accounts or the conduct of any other activity carried out on or through the Platform. This includes, without limitation, the introduction or use of third-party tools, the modification of operational procedures, the adjustment of timelines, and the revision of internal rules and workflows applicable to any Platform activity.

In particular, account-management processes performed by Account Managers may, in whole or in part, be subject to automation, or to total or partial substitution by proprietary technology developed by TokPortal or by third-party technology, where TokPortal reasonably considers that such measures preserve or improve the quality, reliability, security, or efficiency of the service.

Upon the Client’s reasonable written request, TokPortal may provide additional information regarding such methods, subject in all cases to the protection of TokPortal’s trade secrets, proprietary know-how, and business confidential information, as well as to any contractual confidentiality obligations owed to third-party providers.

19. Third-Party Platform Compliance

All AMs and Clients are solely responsible for ensuring that their use of the Platform, and any accounts or content managed through Missions, comply with the terms of service, community guidelines, and policies of the relevant third-party social-media platforms (including but not limited to TikTok, Instagram, YouTube, and X).

TokPortal does not review, endorse, or guarantee the compliance of any particular Mission, Listing, account setup, or content posting with the rules of any third-party platform. Any consequences arising from non-compliance — including but not limited to account restrictions, suspensions, content removal, or loss of access — are the sole responsibility of the AM and/or Client involved.

TokPortal will not be held liable for actions taken by third-party platforms against accounts managed or created through the Platform.

20. Governing Law

French law governs these Terms. Paris courts have exclusive jurisdiction, subject to mandatory consumer rights provisions.

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